All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Note that potential delays due to a high number of volume orders, postal service problems, weather-related or other natural disaster delays may occur and are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

At this time, we do not ship to countries outside of the United States, including Puerto Rico.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@renutrin.co with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns within 14 days of purchase. Send an email to info@renutrin.co to initiate the return. We will provide an address for the customer to ship unused product. Note that it is the customer's responsibility to pay for the return label and shipping. Once the unused product is received, the return will be issued.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@renutrin.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@renutrin.co.